Hotline Specialist (Part Time)
Potential opportunity to earn clinical hours through a partnership with a NYC mental health clinic
Position Summary:
Shalom Task Force is the leading non-profit agency committed to combatting domestic violence and fostering healthy and safe relationships in the Jewish community. Shalom Task Force’s Confidential Hotline serves victims of abuse in the Jewish community. The hotline is primarily staffed by a group of committed volunteer advocates. The Hotline Specialist will work on a team of Hotline Specialists and will report to the Director of Hotline Services. He/she will contribute to an agency culture of collaboration to partner with other team members.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Support Director of Hotline Services in training new hotline and chatline advocates
Provide technical & clinical support to volunteer advocates to include use of the database, and phone & chat platforms
Provide regular coverage for chatline and hotline shifts
Support Director of Hotline services in developing and implementing in-service programs for volunteer advocates
Manage hotline voicemails and ensure that all voicemails are returned promptly by STF staff or volunteers
Manage content and distribution of monthly advocate newsletter and advocate digest
Support development and maintenance of referral directory
Attend weekly department meetings and staff meetings
Attend relevant trainings and workshops to keep up with best practices of trauma informed, client-centered care.
Assist Director of Hotline Services with reporting and data collection as needed
Potential to supervise MSW interns, completing SIFI certification when eligible
Skills and Education
Master’s Degree or equivalent (Social work, Psychology, or related field).
Recent graduates encouraged to apply
Familiarity with Jewish communal work and Jewish culture.
Position will be 20 hours per week, including 2 evenings per week.
Strong computer and technological skills
Strong organizational and multi-tasking skills.
Preferred skills:
Bilingual in Hebrew, Spanish, Yiddish, and/or Russian.
Experience with Salesforce, a plus
Physical Demands:
Ability to travel to multiple program sites.
Willingness to travel for presentations and conferences in New York and out of state.
Salary Range- $25,000-$30,000, commensurate with experience
To apply, please send your resume and cover letter to jobs@shalomtaskforce.org