Hotline Specialist (Part Time)

Potential opportunity to earn clinical hours through a partnership with a NYC mental health clinic

Position Summary: 

Shalom Task Force is the leading non-profit agency committed to combatting domestic violence and fostering healthy and safe relationships in the Jewish community.   Shalom Task Force’s Confidential Hotline serves victims of abuse in the Jewish community. The hotline is primarily staffed by a group of committed volunteer advocates. The Hotline Specialist will work on a team of Hotline Specialists and will report to the Director of Hotline Services.  He/she will contribute to an agency culture of collaboration to partner with other team members. 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

  • Support Director of Hotline Services in training new hotline and chatline advocates 

  • Provide technical & clinical support to volunteer advocates to include use of the database, and phone & chat platforms 

  • Provide regular coverage for chatline and hotline shifts  

  • Support Director of Hotline services in developing and implementing in-service programs for volunteer advocates 

  • Manage hotline voicemails and ensure that all voicemails are returned promptly by STF staff or volunteers  

  • Manage content and distribution of monthly advocate newsletter and advocate digest 

  • Support development and maintenance of referral directory 

  • Attend weekly department meetings and staff meetings 

  • Attend relevant trainings and workshops to keep up with best practices of trauma informed, client-centered care. 

  • Assist Director of Hotline Services with reporting and data collection as needed 

  • Potential to supervise MSW interns, completing SIFI certification when eligible  

Skills and Education

  • Master’s Degree or equivalent (Social work, Psychology, or related field). 

  • Recent graduates encouraged to apply 

  • Familiarity with Jewish communal work and Jewish culture. 

  • Position will be 20 hours per week, including 2 evenings per week. 

  • Strong computer and technological skills 

  • Strong organizational and multi-tasking skills. 

Preferred skills: 

  • Bilingual in Hebrew, Spanish, Yiddish, and/or Russian. 

  • Experience with Salesforce, a plus  

Physical Demands: 

Ability to travel to multiple program sites.  

Willingness to travel for presentations and conferences in New York and out of state.

Salary Range- $25,000-$30,000, commensurate with experience  

To apply, please send your resume and cover letter to jobs@shalomtaskforce.org