The following positions are open at Shalom Task Force. 

Hotline Services Specialist

Shalom Task Force’s Confidential Hotline serves as a lifeline to victims of abuse in the Jewish community. The hotline is primarily staffed by a group of committed volunteer advocates. The Hotline Services Specialist will play a key role in continued quality assurance of hotline and expanded reach of our services.  This role is a new position, and therefore, the position will evolve as the role is developed. The Hotline Services Specialist will provide emotional support, collaborative safety planning, and case management services to clients impacted by intimate partner violence and sexual assault. We anticipate that 60% of her/his time will be spent in direct client work, 20% in supervision and training of volunteers, and 20% collaborating with community partners. This is a full-time position, requiring some evening and weekend hours.


Essential Job Functions: 

  • Engage with clients through STF’s crisis hotline.

  • Engage small caseload of clients in crisis intervention, safety planning, access to public benefits, and connection to ongoing care with local agencies.

  • Play key role in development, launch, and oversight of crisis text/chat line.

  • Cover 2 hotline evening and/or Sunday shifts per week.

  • Assist Hotline Director in supervising volunteer advocates, including feedback on call logs, facilitating monthly group supervision, and creating training content.

  • Attend relevant trainings, workshops and seminars to keep up with best practices of trauma informed, client-centered care.

  • Maintain relationships with community partners in NYC, NYS and nationally through attendance at meetings and trainings.


Education and Experience:

  • Master’s Degree or equivalent (Social work, Psychology, or related field).

  • 1-2 years of work experience in the field of intimate partner violence preferred.

  • Familiarity with Jewish communal work and Jewish culture.

  • Experience assisting clients in applying for public assistance and other entitlements.

  • Demonstrates ethics and integrity in approach to interventions; professional knowledge and expertise; adaptability and flexibility.


Preferred skills:

  • Bilingual in Yiddish and/or Hebrew.

  • Strong computer, organizational and multi-tasking skills.

  • Valid Driver’s license. May be stationed in multiple offices, access to car, preferred.

  • Ability and willingness to travel for presentations and conferences in New York and out of state. 

Applicants should send a cover letter and resume to  Please write “Hotline Services Specialist” in the subject line of the email.   

Shalom Task Force inc. is an Equal Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.  

Grants Associate (Part Time)  

Shalom Task Force is a non-profit committed to the combatting domestic violence and fostering healthy and safe relationships in the Jewish community. The Grants Associate will play a key role in supporting the mission of the agency through coordination of grants and contracts. The Grants Associate works directly for the Director of Program Development and Evaluation and assists with all aspects of developing and implementing grants and contracts. This position is critical in enabling the agency to run efficiently and effectively and allow program staff to deliver services to the community. He/she will contribute to an agency culture of collaboration to partner with other team members.


Specific duties and responsibilities include but are not limited to:  

  • Assisting in pre-award activities including reading proposal guidelines; collecting, composing, and/or preparing proposal submissions; preparing applications, performing funding searches, developing and preparing budgets, and monitoring regulatory compliance requirements.  

  • Providing support in post-award activities including account creation, regulatory compliance monitoring, salary and insurance allocations and effort reporting, post award submissions of any additional documents needed to execute contracts, materials order processing, invoice preparation, payment processing, GAN submissions, budget modifications, grant projections, grant closing processes and account closing.  

  • Assist Director in monitoring budgets and allocations of funds and working directly with fiscal staff. 

  • Coordinates and ensures completion of monthly, quarterly and annual reports.  

  • Creating and updating an internal contracts/grants agency calendar to enhance communication and coordination with team  

  • Maintain contractual records and documentation for all projects.  

  • Work on all aspects of government contract audits including pre-audit preparation of requested documents, actively participate in the auditor's site visit and follow up as needed.  

  • Assist in timely contract close-out, extension or renewal, modifications, and monitor transaction compliance (milestones, deliverables, invoicing, etc.).  

  • Assist in researching private foundation opportunities and related proposal submissions 

  • All other duties as assigned. 

Qualifications and requirements: 

  • Bachelor’s Degree required, Masters Preferred, in Public Health, Social Work, Administration or related field  

  • Strong interpersonal skills 

  • Excellent verbal, written, and presentation/communication skills 

  • Knowledge and familiarity with Orthodox Jewish community  

  • Critical thinker and quick learner 

  • Ability to manage and prioritize multiple simultaneous projects and deadlines.        

  • Demonstrated proficiency with MS Office Suite and database applications.  

  • Exceptional attention to detail and accuracy  

  • Maturity and integrity in handling confidential matters  

  • Collegial and collaborative team player   

  • Knowledge of Quickbooks, a plus 

  • Experience in grants management/writing, a plus 

Training will take place in Long Island, position will be based in Manhattan, at the headquarters.  

Applicants should send a cover letter, resume, and two writing samples to  Please write “Grant Associate” in the subject line of the email.   

Shalom Task Force inc. is an Equal Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.  

Director of Hotline Services

Position Summary:  

Shalom Task Force’s Confidential Hotline serves as a lifeline to victims of abuse in the Jewish community. The hotline is primarily staffed by committed volunteer advocates. The Director of Hotline Services is responsible for the quality, vision and expansion of hotline services. This includes: supervising hotline staff and volunteers, developing and implementing new case management and text/chat service; and continued strategic visioning and planning with a focus on maintaining Best Practices. 

Specific responsibilities include but are not limited to:  

  • Vision: Continue creating a strategic plan for growth and reach of hotline services 

  • Supervise Hotline Services Specialist (HSS – new position)  

    • Train and supervise HSS in crisis response and follow up case management activities 

    • Continue to develop the defined roles and responsibility of position 

  • Ongoing training, supervision, and professional development of ~70 volunteers 

    • Maintain professional working relationships 

    • Coordinate Shift schedules 

    • Review hotline call logs, providing appropriate individual and group feedback 

    • Conduct remote group supervision sessions and quarterly in-person professional development events 

  • Technical hotline support 

    • Troubleshoot hotline related telephone, internet, and database issues 

    • Assist in implementation of new database system, with responsibility for training hotline staff and volunteers in use of new system 

    • Manage satellite hotline offices, ensuring technological and material needs are met 

    • Regularly run reports on hotline services provided to evaluate needs and services provided  

    • Assist in relevant grant writing and reporting 

  • Implementation of new Chat/Text Service with assistance of HSS 

    • Continue building framework for successful trial and implementation of service 

    • Recruit and train volunteers for the program 

  • Implementing Best Practices  

    • Ensure referral information is up-to-date and new referral source vetted 

    • Participate in coalitions, task force meetings, and other collaborative setting  

    • Remain up-to-date on domestic violence best practices and policies as relate to safety planning, support services, legal policies, etc by participating in webinars, training, and working groups 

    • Collaborate closely with Education and Legal departments to respond to community needs.  

  • Partnerships, Education, and Publicizing Services 

    • Maintain ongoing relationships with local and national community partners, including other social service agencies, rabbis, shuls, mikvahs, and other high-visibility community settings to increase awareness of hotline resources 

    • Provide consultation to lay and community leaders  

    • Oversee aspects of marketing: hotline ads, signage in public places 

    • Publish articles and blogs to increase awareness  

    • Arrange and speak at various community forums to increase awareness and knowledge of domestic violence and STF services  

Competencies:  Leadership, organization, client focus, ethics and integrity in approach to interventions, professional knowledge and expertise, adaptability and flexibility, planning and organizing, strategic planning, creative problem solving, self-management 

Qualifications and Requirements:  

  • Master’s Degree or equivalent (Social work, Psychology, or related field)  

  • 4-5 years of post-master’s work experience in victim services, case management, and/or trauma focused therapy. 

  • Understanding of domestic abuse and commitment to Shalom Task Force’s mission, including familiarity with Jewish communal work and Jewish culture.  

  • Ability to form and maintain positive working relationships with staff and community partners 

  • Understanding of program vision and expansion/growth through community initiatives. 

  • Outstanding interpersonal, written, and public speaking skills.   

  • Comfort using various technological platforms 

  • Ability and willingness to travel for presentations and conferences locally and nationally.  


Preferred Skills:  

  • Bilingual Yiddish, Farsi or Russian 

  • Experience conducting community needs assessment and developing programs to address identified needs. 

  • Administrative, Education, and Community Outreach experience.  

  • Experience Public Speaking 

  • Valid driver’s license with access to car in order to travel to hotline offices and community-based meetings/events. 


Physical Demands: Frequent travel outside of main office carrying laptops.  

Will be stationed in multiple offices, access to car, preferred.  

© 2017 Shalom Task Force | All Rights Reserved

Shalom Task Force

500 Seventh Avenue, 8th Floor

New York, NY, 10018


Office: 212-742-1478

Fax: 212-742-1373



Local: 1-718-337-3700

Toll Free: 1-888-883-2323

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