© 2017 Shalom Task Force | All Rights Reserved

Shalom Task Force

500 Seventh Avenue, 8th Floor

New York, NY, 10018


Office: 212-742-1478

Fax: 212-742-1373

Email: info@shalomtaskforce.org


Local: 1-718-337-3700

Toll Free: 1-888-883-2323

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The following positions are open at Shalom Task Force. Apply now to join a dedicated team of professionals and volunteers who are dedicated to promoting healthy and peaceful relationships, marriages and families. 

Director of Hotline Services

Position Summary: 

One of Shalom Task Force’s core service is its Confidential Abuse Hotline. This hotline serves as a lifeline to victims of abuse to be heard and helped. The hotline is staffed by a group of committed volunteers to provide this critical service to the community.

The Director of Hotline Services is responsible for the vision, supervision and expansion of the hotline.  He/she will contribute to an agency culture of collaboration to partner with other team members. 

Specific responsibilities include but are not limited to: 

Management of the day to day running of the Hotline- this includes, but not limited to:

  • Recruitment and training of volunteers

  • Coordinating and provision of professional development for hotline volunteers (trainings and in-service programs)

  • Coordinating schedule of shifts - ensuring that each shift is covered and providing coverage, when necessary 

  • Reviewing all hotline log/ calls and providing ongoing supervision 

  • Maintaining effective relationships with each volunteer. 

  • Coordinate affiliate program. 

  • Managing hotline offices including: 

    • Ensuring that that all four offices have office supplies

    • Responsible for communication with the landlords

    • Addressing computer and phone needs

  • Maintaining resource manual including 

    • Ensuring that hotline manuals (New York and Affiliates) are updated

    • Creating a vetting process for referrals and follow up

    • Remain updated on domestic violence policies and available programs/services 

  • Assist in grant writing and reporting, as related to the program objectives and funding sources

Creating a strategic plan for growth of the program including:

  • Community needs assessment and expanding affiliate program 

  • Exploring and implementing increased use of technology to increasing program accessibility

  • Developing culturally-sensitive resources packets

  • Providing consultation to lay and community leaders on supporting constituents in crisis, victims, etc

  • Developing protocols and community-wide policy recommendations around promoting safety and support for victims of DV

Outreach this includes but not limited to:  

  • Arranging and speaking at various community forums to increase awareness and knowledge of domestic violence and STF services 

  • Participate in coalitions, task force meetings, and other collaborative setting 

  • Develop and maintain ongoing relationships with representatives at shuls, mikvahs, community centers, and other high-visibility community settings to increase awareness of hotline resources. 

  • Oversee aspects of marketing: hotline ads, signage in public places

  • Publish articles and blogs to increase awareness, internal communication/newsletters for staff and volunteers, Constant Contact or other electronic form of communication to the public etc.  


  • Leadership, organization, client focus, ethics and integrity in approach to interventions, professional knowledge and expertise, adaptability and flexibility, planning and organizing. 

  • Make timely, informed decisions that take into account goal constraints and risks.  

  • Manage own time, priorities, and resources to achieve goals.  

  • Strategic thinker, ability to think outside the box.


Qualifications and Requirements: 

  • Master’s Degree or equivalent (Social work, Psychology, or related field) 

  • 4-5 years of post-master’s work experience preferred, with training in Trauma work

  • Administrative, Education, and Community Outreach experience preferred. 

  • Understanding of program vision and expansion/growth through community initiatives.

  • Bilingual, Yiddish/Hebrew, preferred

  • Outstanding interpersonal, written, and public speaking skills.  

  • Comfort using Word, Excel, Outlook, PowerPoint, Social Media.

  • Understanding of domestic abuse and commitment to Shalom Task Force’s mission.

  • Familiarity with Jewish communal work and Jewish culture preferred. 

  • Strong organizational and multi-tasking skills in networking efforts, maintaining program records, and evaluating participant feedback.

  • Ability and willingness to travel for presentations and conferences in New York and out of state. 

  • Full time position- may require some evening hours and weekend coverage



Physical Demands: 

  • Frequent travel outside of main office carrying laptops. 

  • May be stationed in multiple offices, access to car, preferred. 


To apply, please email your resume to jobs@shalomtaskforce.org